Plain-Language Policy
What our 1-year warranty covers, what it doesn't, and how to make a claim if something goes wrong.
No Fix, No Fee. If we're unable to repair your device, you pay nothing. We'll return it to you exactly as it was brought in, with a full explanation of what we found.
1-Year Warranty. Every repair we carry out is covered for 12 months from the date of repair. This covers the specific parts we fitted and the labour involved in fitting them. If the same fault recurs within that period, we'll fix it free of charge.
What's not covered. The warranty does not cover new physical damage (a fresh crack or drop), liquid damage occurring after the repair, or faults unrelated to the original repair. For example, a battery replacement warranty covers the battery — it doesn't cover a screen you crack six months later.
How to make a claim. Bring your device back to 56 Chalk Farm Road along with your receipt or booking reference. We'll inspect it, confirm whether the fault falls under warranty, and repair it free of charge if it does. If it's outside the warranty terms, we'll quote you honestly for the additional work before doing anything.
Cancelling before work starts. If you change your mind after a diagnostic but before we've started the repair, there's no charge, provided the diagnostic itself was free (as it is for all standard repairs).
Your statutory rights. This policy sits alongside your rights under UK consumer law, including the Consumer Rights Act 2015. Nothing here limits those rights.
If anything here is unclear, the fastest way to get a straight answer is to call or WhatsApp us.